FAQs.
Why choose us?
As a proud, locally owned business, we’re passionate about keeping your space—and our planet—clean. Our team uses only safe, eco-friendly products, and our friendly pros are dedicated to delivering top-notch service with a smile.
What cleaning products do you use?
We do our best to use top-quality, non-toxic cleaners and thoughtfully chosen DIY recipes. Some of our go-to favorites include Force of Nature, Bon Ami, Mrs. Meyers, Grow Fragrance—and of course, the tried-and-true classics: vinegar, lemons, and baking soda.
What do we clean?
We clean just about every corner of your home—from kitchens and bathrooms to living rooms and bedrooms. That includes surfaces like counters, sinks, toilets, tubs, showers, floors, mirrors, and more. We even take care of appliances inside and out, including microwaves, ovens, fridges, and dishwashers if you need us to! And of course, we handle general dusting to keep your home sparkling from top to bottom. During our initial visit, we’ll talk through your goals and preferences, then create a personalized cleaning plan just for you.
How should I prepare for my cleaning appointment?
To help us work our magic, just do a quick tidy-up before we arrive. Please put away personal items or clutter and make sure pets are safely secured. This lets us focus on the deep cleaning and ensures your belongings stay just where you want them.
How long will my cleaning take?
Cleaning times can vary based on the size of your home and the services you need. For a standard cleaning in an average-sized home, it usually takes about 3 to 4 hours. If you’ve got a larger space or special requests, it may take a little longer—but we’ll always keep you in the loop.
What if I want to add other services?
Need to add something extra? No problem! Just let us know at least 24 hours before your scheduled cleaning so we have time to prep properly.
Do I need to be home during my appointment?
You don’t need to be home during the cleaning—it’s completely up to you! If you're comfortable, you can leave a key or provide access instructions ahead of time. Just be sure to share any special notes or areas you'd like us to focus on, and we’ll take it from there.
What about my pets?
As much as we’d love to let your pets join the cleaning crew, things tend to go sideways when tails start wagging and vacuums start growling. For a smoother clean, please tuck them into a safe zone—they can inspect our work later!
What if I need to reshedule or cancel my appointment?
We understand that plans can change! If you need to reschedule, you’re welcome to do so up to fourteen (14) days before your original appointment—subject to availability. Your deposit will simply move with your new date. While we don’t offer refunds for cancellations, we’re happy to help you find a new time that works, except in cases of extreme weather.
What area do you service?
We proudly serve Sioux Falls and surrounding communities—including Harrisburg (our home base), Hartford, Brandon, Tea, Garretson, Canton, and more! If you're outside of that area, no worries—we’re happy to travel a bit further upon request. For locations beyond a 20-mile radius of Harrisburg, a mileage fee of $1.25 per mile (round-trip) will apply.
Example: If you're 55 miles away, we subtract the first 20 miles, leaving 35 miles. At $1.25 per mile, that's a $43.75 (+ sales tax) mileage charge.
What happens if the weather is bad?
We know South Dakota weather. If the weather outside is frightful (and not in a cozy-holiday-movie kind of way), you can reschedule or cancel—no problem. We’re great at cleaning, but we don’t mess with Mother Nature!
What payment methods does CleanHouse accept?
Invoices are sent securely through Square and can be paid using a debit or credit card. For simplicity and security, we don’t accept cash or checks
What is our payment policy?
To lock in your spot, we require a $75 non-refundable deposit when booking your first service or a one-time cleaning. Once the job’s done and your place is sparkling, we’ll send an invoice for the remaining balance—due within 15 days of receipt. A credit card is required at booking (no checks or cash—just click, clean, and carry on!). Easy, breezy, sparkling clean!